A sophisticated banking and investment dashboard surfacing complex financial data through a calm, trustworthy interface. 50,000+ daily active users, real-time market feeds, and an accessibility-first component system.
Challenge
Financial data is inherently complex. The previous interface overwhelmed users with information density and inconsistent interaction patterns — leading to high support volume and low feature adoption.
Process
Led an information architecture overhaul grounded in progressive disclosure principles. Rebuilt the component library from scratch with strict accessibility, then reintroduced features with contextual onboarding.
Outcome
NPS jumped from 22 to 71. Support tickets dropped 44%. Mobile daily active users doubled within three months.
Daily users
Satisfaction
Support load
Technology Stack